FAQS
Welcome to ELURA™, where comfort meets effortless elegance. Our sleepwear and loungewear collections are thoughtfully selected to make your evenings softer, your mornings slower, and every moment at home feel a little more luxurious.
How long does order processing take?
Orders are normally processed within 2–4 business days. Weekends and public holidays are not included. Once your order has been dispatched, you will receive a confirmation email containing your tracking information.
How long does delivery take?
Estimated delivery times after dispatch are:
- USA, Canada, UK, and Europe: 7–15 business days
- Other destinations: approximately 10–20 business days
These are estimates rather than guaranteed delivery dates. Carrier capacity, customs procedures, weather conditions, and peak-season demand may affect the actual delivery time.
Do you ship worldwide?
Yes, ELURA™ ships worldwide. Available shipping options and any applicable charges will be displayed during checkout.
How can I track my order?
Once your order has been dispatched, we will email you a tracking number and tracking link. Tracking information may take 24–72 hours to begin showing movement after the shipping label has been created.
Will all items in my order arrive together?
Items from the same order may occasionally be shipped separately to help them reach you sooner. If this happens, each parcel will have its own tracking number, and you will not be charged additional shipping fees.
Can I change or cancel my order?
Please contact us as soon as possible after placing your order. We will do our best to accommodate your request, but changes and cancellations cannot be guaranteed once processing has begun.
What if I enter the wrong shipping address?
Customers are responsible for providing a complete and accurate delivery address. If you notice an error, contact us immediately. We cannot guarantee that the address can be changed after an order has entered processing or been dispatched.
Who pays the return shipping costs?
Customers are normally responsible for return shipping costs unless the item received is faulty, damaged, or incorrect. Items must meet the conditions stated in our Return and Refund Policy to qualify for a return.
What should I do if I receive a damaged or incorrect item?
Contact us as soon as possible and include your order number, a description of the issue, and clear photographs of the item and packaging. Our support team will review the issue and help arrange an appropriate solution.
How do I choose the correct size?
Please check the size guide shown on the product page before ordering. Since sizing may differ between designs, we recommend comparing the measurements in the guide with a similar item you already own.
What payment methods do you accept?
We accept major credit cards, debit cards, Apple Pay, and Google Pay. The payment methods available to you will be displayed at checkout.
What currency is the store displayed in?
Our store prices are displayed in USD. If your payment method uses another currency, your bank or payment provider will automatically convert the total using its applicable exchange rate and may charge a conversion fee.
How can I contact ELURA™?
If you have questions about an order, product, size, or delivery, please contact our customer support team through the Contact Us page. Include your order number when contacting us about an existing purchase.