FAQS

ELURA offers free standard worldwide shipping. Delivery availability may still depend on local carrier service and regional restrictions.

• Processing: 2–4 business days.
• USA, Canada, UK & Europe: usually 7–15 business days after processing.
• Other destinations: usually 10–20 business days after processing.

Delivery estimates can vary because of customs, carrier delays, weather, peak shopping periods, or local delivery conditions.

Once your order ships, we’ll send your tracking details by email. You can also use our order tracking page to follow the latest available updates.

Tracking can take approximately 24–72 hours to become active after shipment. This is normal and does not necessarily mean your order has stopped moving.

Yes. In some cases, items from the same order may ship separately. If that happens, you may receive more than one tracking number and the packages may arrive at different times.

Eligible items can be requested for return within 30 days of delivery. Items must be unworn, unused, in the same condition in which they arrived, with their original tags attached and original packaging included.

For standard returns, the customer is responsible for return shipping costs. If you received an item that is damaged, defective, or different from what you ordered, contact us before sending anything back so we can review the issue.

If your item is eligible, contact us to request an exchange. We’ll confirm the available options and provide return instructions. Exchanges depend on the requested size, color, or replacement item being available.

Once your returned item has been received, inspected, and approved, the refund is issued to your original payment method within 2–7 business days. Your bank or payment provider may need additional time to post it to your account.

Please email support@itselura.com as soon as possible with your order number, clear photos, and a short description of the issue so we can review it.

Check the size guide on the product page before ordering. Compare your measurements with the measurements shown for that item, as fit can vary slightly between styles.

Not always. Some ELURA pieces are designed for a relaxed fit while others have a more fitted or flowing silhouette. We recommend checking the product description and size guide for the specific style you are considering.

Always follow the care instructions shown on the garment label or product page. Different fabrics may require different washing, drying, or ironing methods.

The payment methods currently available to you are shown securely at checkout. Availability can vary by country, device, and payment provider.

If your order has not yet been processed or shipped, contact us as soon as possible and we’ll do our best to help. Once an order has shipped, it can no longer be canceled and the standard return process will apply.

Contact us immediately at support@itselura.com with your order number and the correct address. We’ll try to update it before shipment, but changes cannot be guaranteed once the order has entered processing or been handed to the carrier.

Yes. After checkout, an order confirmation is sent to the email address used for your purchase. Shipping and tracking information is sent separately once your order has been dispatched.