Refund Policy

ELURA Returns

If something is not quite right, we’re here to help. Below you’ll find what qualifies for a return, how to request one, and what to expect once your item reaches us.

30 days Return window Contact us within 30 days of receiving your order.
Unworn Item condition Items must be unworn, unused, with tags attached, and returned in their original packaging.
2–7 days Refund processing Approved refunds are issued to the original payment method after inspection.

Start a return

Please contact us before sending anything back. Returns sent without approval may not be accepted or processed.

Email customer support
  1. 01

    Send your request

    Email us with your order number and the reason for your return. If your item is damaged, defective, or incorrect, please include clear photos.

  2. 02

    Wait for approval

    We’ll review your request and, if approved, send you the return address and the instructions you need to send the item back.

  3. 03

    Return and refund

    Once your approved return reaches us, we’ll inspect it. If it meets the return conditions, the refund will be issued to your original payment method.

Policy details

Review the conditions that apply to standard returns, return shipping, refunds, exchanges, damaged or incorrect items, and order cancellations.

What qualifies for a return?

To qualify for a return, the item must be unworn, unused, in the same condition in which it was received, with all original tags attached and its original packaging included. You will also need proof of purchase, such as your order confirmation.

Who pays for return shipping?

For standard returns, the customer is responsible for return shipping costs. If you received an item that is damaged, defective, or different from what you ordered, contact us first so we can review the issue and provide the appropriate solution.

When will I receive my refund?

Once your returned item has been received, inspected, and approved, we’ll issue the refund to your original payment method within 2–7 business days.

Your bank, card issuer, or payment provider may need additional time to post the refund to your account after it has been issued.

Can I exchange an item?

If your item is eligible, contact us to request an exchange. We’ll confirm the available options and provide return instructions. An exchange may depend on the requested size, color, or replacement item being available.

What if my item is damaged, defective, or incorrect?

Please inspect your order when it arrives. If something is damaged, defective, or different from what you ordered, email support@itselura.com as soon as possible with your order number, clear photos, and a short description of the issue so we can review it.

Can I cancel my order?

If your order has not yet been processed or shipped, contact us as soon as possible and we’ll do our best to cancel it. Once an order has been shipped, it can no longer be canceled and the standard return process will apply.

Are any items non-returnable?

Items that have been worn, used, washed, altered, damaged after delivery, or returned without their original tags or packaging may not be accepted. For hygiene reasons, any product specifically marked as final sale or non-returnable on its product page cannot be returned unless it arrived damaged, defective, or incorrect.

What happens if my return does not meet the conditions?

Every return is inspected when it arrives. If the item does not meet the return conditions described above, we may be unable to approve the refund. We’ll contact you if there is an issue with the returned item.

Need help with your order?

Email support@itselura.com and include your order number so we can help you as quickly as possible.