Shipping Policy

At ELURA™ we ship worldwide and work hard to deliver your order quickly and safely. Please review the information below before placing your order.

Order Processing

  • In-stock items: Dispatched within 2–4 business days.
  • Orders placed after our daily cut-off time, on weekends, or during public holidays will begin processing on the next business day.

Estimated Delivery Times

Delivery estimates begin after your order has been shipped:

  • USA, Canada, UK, and Europe: 7–15 business days
  • Other regions: Approximately 10–20 business days

Delivery times may vary due to carrier capacity, customs processing, weather conditions, local postal services, or peak-season demand.

Please note: Tracking information may take 24–72 hours to show movement after the shipping label has been created.

Tracking and Split Shipments

  • Tracking information will be emailed to you for every parcel.
  • Items from the same order may be shipped separately to help deliver them faster.
  • Each parcel will have its own tracking number when an order is split into multiple shipments.

Address Accuracy and Changes

  • Please provide a complete and accurate shipping address at checkout, including your house number, street name, apartment or suite number, city, state or province, ZIP or postal code, and phone number.
  • Address changes are only possible before the order has shipped.
  • Once a shipping label has been created or the parcel has been handed to the carrier, we cannot change or redirect the delivery address.
  • Parcels returned because of an incorrect or incomplete address, failed delivery attempts, refusal, or failure to collect may be reshipped after the correct address is confirmed. Additional shipping charges may apply.
  • Refunds are not available when delivery fails because the customer provided an incorrect or incomplete address, refused the parcel, or failed to collect it.

Delivered but Not Received

If your tracking information shows that your parcel was Delivered, please:

  1. Check your mailbox, porch, entrance, reception area, and other safe delivery locations.
  2. Ask household members, neighbors, building staff, or reception personnel if they accepted the parcel.
  3. Check for a delivery notice from the carrier.
  4. Contact your local carrier office and provide your tracking number to request delivery scan or GPS details.

ELURA™ will provide available tracking information and support your inquiry. However, we cannot issue a refund, replacement, or exchange for an order that the carrier has officially marked as delivered.

Delays and Lost Parcels

Shipping carriers may occasionally experience delays caused by customs, weather, operational issues, or peak-season volume. These circumstances are outside ELURA’s direct control.

Please contact us if your tracking shows no movement for:

  • 15 or more business days for the USA, Canada, UK, or Europe.
  • 20 or more business days for other regions.

Email ************************** with your order number and tracking link. We will investigate the shipment with the carrier. If the carrier confirms that the parcel has been lost in transit, we will arrange a replacement according to our Refund and Return Policy.

Customs, Duties, and Taxes

International orders may be subject to import duties, customs taxes, or carrier handling fees charged by the destination country.

These charges:

  • Are determined by local customs authorities or carriers.
  • Are the customer’s responsibility.
  • Are not included in our product prices or shipping fees.

ELURA™ cannot control or predict the amount of these charges.

Shipping Fees

  • Any applicable shipping charges will be displayed at checkout.
  • Shipping fees become non-refundable once an order has shipped, unless the shipping issue was caused by an error on our part.
  •  When a replacement is approved for an incorrect or defective item, ELURA™ will cover the applicable replacement shipping costs according to our Refund and Return Policy.

Order Verification and Fraud Prevention

To protect our customers and business, we may contact you to verify certain order details, including your shipping address or payment information.

Order processing will be paused until the required verification has been completed. Failure to complete verification may result in the order being cancelled and refunded.

Contact Us

If you have questions about your shipment, email *************** and include:

  • Your four-digit order number, for example #0000
  • Your tracking link
  • A brief description of the issue

A member of the ELURA™ customer support team will assist you.